Operations · Access

The manager who runs the kitchen could not save its settings

Roles in a food hall till: owner, kitchen owner, manager, counter. A kitchen manager could see every venue setting and change none — every save came back refused. Which settings a manager should hold, which stay the owner’s, and why.


A food hall has layers of people. The hall itself. The owner of each kitchen. The manager who actually runs that kitchen day to day. The person on the counter with a code. Each needs a different amount of the software, and getting the layers wrong shows up as one of two complaints: somebody can see money that is not theirs, or somebody cannot do their own job.

We had the second. A kitchen manager could open every venue setting — opening hours, the QR welcome, the service charge, how orders are collected — and change none of them. Every save came back "not allowed". The rule behind it was one line, written when the only person who edited a kitchen was its owner, and it shut the whole group of settings to anybody else. It had been true for so long that it read as intentional.

Which settings a manager should hold

The ones about running the kitchen: its hours, its welcome text, its ordering types, its charges, its clocking-in policy, how it offers a tip, its name and address and contact. A manager who cannot change the hours when the hall closes early for a private event is a manager phoning the owner on a Saturday. Those are theirs now.

Which stay the owner's

Two, and each for a plain reason. Where the money is paid — the bank account — names an account, and that is the owner's. And who at the kitchen may do what — appointing a member of staff and choosing their permissions — is the owner's because it decides who else gets to hold these very settings. A manager may see both; a manager may change neither.

The hall keeps its own layer above all of this. A hall owner can lock any venue setting so that neither the kitchen owner nor the manager can change it, and the screen shows a padlock and says who holds it rather than letting somebody type and then refusing on Save. The test that guards the whole arrangement reads like the paragraph above: a manager may save the hours and may not touch the bank; the owner may do both; nobody below the hall may move a kitchen to a different hall.


Try it on tonight’s service.

Nothing to install, no card. Not better by the weekend? Close the tab.


Written with food halls in mind — see HelchPOS for food halls.